Reembolso.

SEO Ambassador S.L. • NIF B87654321 • C. la Luz, 29, 30580 Alquerias, Murcia, Spain • hola@seoambassador.com

1. Cancellation before work starts / Cancelacion antes de comenzar

If you request cancellation before returning the completed project brief to SEO Ambassador, a full refund will be issued within 5 business days to the original payment method via Stripe. No cancellation fee is charged.

Si solicitas la cancelacion antes de devolver el brief del proyecto completado a SEO Ambassador, se emitira un reembolso completo en un plazo de 5 dias habiles al metodo de pago original a traves de Stripe.

2. After work has started / Despues de que el trabajo haya comenzado

Once you have returned the completed project brief and work has commenced, refunds are not available. This is consistent with Article 103(a) of Real Decreto Legislativo 1/2007 regarding digital content delivery that has begun with the consumer\'s prior express consent.

Una vez que hayas devuelto el brief del proyecto completado y haya comenzado el trabajo, no se admiten reembolsos.

3. Partial refunds / Reembolsos parciales

Partial refunds are not available under standard terms. For exceptional circumstances (significant project brief changes leading to scope impossibility, technical errors on our part), contact billing@seoambassador.com with specific details. We review each case individually and aim to reach a fair resolution within 5 business days.

4. Scope disputes / Disputas de alcance

If you believe the delivered work materially fails to match the agreed scope as documented in the project brief, contact hola@seoambassador.com with specific reference to the brief points and delivered output. We resolve scope disputes through the included revision process first. If the matter cannot be resolved, we will engage in good-faith mediation before any formal process.

5. How to request a refund / Como solicitar un reembolso

Email billing@seoambassador.com with your order reference, name, and the reason for the refund request. Eligible refunds are processed within 5 business days of written approval. Refunds are returned to the original Stripe payment method and are subject to Stripe\'s own processing timelines (typically 5-10 business days to appear on your statement).

6. Currency / Divisa

All refunds are issued in EUR regardless of the exchange rate at the time of the original transaction or the refund date.